1. Live webinars
Each webinar page states what is included, the price, the registration deadline and whether a recording is offered. Unless the webinar page states a different rule, the following applies:
- Full refund if you cancel at least 48 hours before the scheduled start time.
- No refund for cancellations inside 48 hours, after the webinar has started, or if you do not attend. You keep access to the recording for the period shown on the webinar page.
- Cancelled or rescheduled by us: you choose a full refund or a transfer to the new date, no questions asked.
- Free webinars carry no payment and no refund.
2. Certification program enrollment
Full refund until the lessons open. Once they open, the program fee is non-refundable and non-transferable. You acknowledge this with a separate checkbox before paying.
- Before access opens: cancel at any time before the program start date shown on the program page and we refund the fee in full.
- After access opens: no refunds, in full or in part, regardless of how much of the program you complete. Your access continues for the period stated on the program page.
- Non-transferable: the enrollment, the certificate and the product credit belong to the registered professional and cannot be assigned, sold or shared with another person or business.
- Cancelled by us: if we cancel the program before access opens, you receive a full refund; if we discontinue it after access opens, you keep the lessons already published and receive a prorated refund for undelivered modules.
- After certification: once the certificate or the product credit has been issued, the program fee cannot be refunded. Product credit is not cash, not transferable and cannot be refunded; it is governed by the Terms of Use.
3. Product orders
Products can be paid by card at checkout or, after certification, with product credit. Unopened products in original packaging may be returned within 14 days of delivery for a refund of the product price. Opened professional products cannot be returned for hygiene reasons. The part of an order paid by card is refunded to that card; the part paid with product credit goes back to product credit. Return shipping is paid by the customer. If a product arrives damaged or is not what you ordered, tell us within 7 days of delivery and send a photo; we replace it or refund it and cover the return shipping.
3a. How and when we deliver
Everything we sell is delivered online, inside your Atache Academy account at atache.academy. No physical shipment is involved unless you order products (section 3).
- Webinars: after payment you receive a confirmation email with a personal sign-in link. The live session opens in your dashboard 15 minutes before the start time shown on the webinar page; where a recording is offered, it appears in your dashboard after the session for the stated number of days.
- Certification program: registration is confirmed immediately; video lessons, assessments and the certificate unlock in your dashboard on the program start date shown on the program page, and stay available for the access period stated there.
- Product orders: paid by card at checkout (or with product credit after certification), then shipped by USPS or UPS within the United States, usually within 2 business days of payment; delivery time then depends on the carrier. You receive a tracking number by email. An order left unpaid at checkout is held for 24 hours and then released.
Charges appear on your card statement as ATACHE* WEBINAR, ATACHE* PROGRAM or ATACHE* SHOP. If you do not recognize a charge, contact us before disputing it; we answer within 2 business days.
4. How to request a refund
Email [email protected] from the address on your account, or call +1 224-588-6489, with your name, the webinar or program and the date of purchase. We confirm within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
5. Chargebacks
Please contact us before opening a dispute with your bank; we answer within 2 business days. Accounts with unresolved chargebacks may lose access until the matter is settled.
6. Changes
We may update this policy. The version shown at checkout at the time of your purchase is the one that applies to that purchase.